Refund policy

We stand behind every kart we sell and want you to be fully satisfied.

Returns

Returns are accepted within 30 days of delivery for most items. To be eligible:

  • The item must be unused, unassembled, and in original packaging

  • Proof of purchase is required

To start a return, email us at support@grandpaskarts.com with your order number and reason for return. We’ll guide you through the process.

Return shipping is the buyer’s responsibility unless the item is damaged or incorrect.

Non-Returnable Items

  • Used or assembled karts

  • Custom-built or special order products

  • Clearance/final sale items

  • Gift cards

Refunds

Once we receive and inspect the return:

  • You’ll be notified via email

  • Refunds are issued to your original payment method within 5–10 business days

Damaged, Defective, or Wrong Item?

If your item arrives damaged or incorrect, notify us within 7 days of delivery at support@grandpaskarts.com with photos and your order number. We’ll send a replacement or issue a full refund — no hassle.